How Cigna Created an Organizational Growth Mindset (North America)


The marketplace is constantly evolving. Customers’ needs are constantly changing. In this environment, Cigna's workforce needs to think fast, be flexible, and bring products and services to market rapidly. In other words, they need to innovate and deliver differentiated value to the marketplace. 

Improving corporate agility represents not just a new way of working across Cigna, but a key to ensuring they remain competitive in the marketplace and an enabler to their next chapter of growth. Cigna continuously builds these capabilities through feedback, and frequent quality conversations powered by the concept of growth mindset.  

Join Karla Shores (Performance Management Director, Cigna) and Andrea Derler (Director of Industry Research, NLI) in a discussion about how Cigna utilizes a growth mindset to build an agile organizational culture.

In this interview-style webinar, Karla and Andrea will discuss how Cigna utilizes the concept of a collective growth mindset to:

  • Help employees become more comfortable with change
  • Enable employees to continuously learn
  • Systematically embed growth mindset into talent processes such as performance management, talent development, talent acquisition, and coaching

This webinar is a how-to guide on building an agile mindset lead by a company deeply committed to the customers and clients it serves - not one to miss!

Presented by:

Andrea Derler

NeuroLeadership Institute

Karla Shores